Managing your account
Everything you need to know to manage your account, plan or membership.
How do I update my account information?
From the Account page of the app or website, you can update your stored payment method, your billing address and email. You can also reset your password…
How do I change my password or verify my e-mail address?
If you need to change your password, you can reset your password two different ways: If you're not signed in: Go to the Login page by clicking Login in the…
Can I have additional drivers?
Flexcar is available to you and your family! When adding an additional driver to your account, they will be able to drive the same car and receive all…
Toll pass and policy
You are responsible for tolls incurred while a Flexcar vehicle is assigned to you. Flexcar receives toll transactions from the applicable toll authority and…
Traffic violations
You are responsible for traffic violations incurred while a Flexcar vehicle is assigned to you, including parking citations, traffic tickets, camera-enforced…
Why is there a Flexcar sticker on my car?
We’re so glad you’re part of our growing Flexcar community! To help our operations team quickly identify Flexcar vehicles and to share our mission of flexible…
How does parking work?
Similar to owning, leasing, or renting a car, members are responsible for finding suitable parking for their Flexcar. Keep in mind that customers are…
Can I delete my Flexcar account?
Yes. You can request deletion of your Flexcar account or removal of your personal data through the Flexcar privacy center. You cannot submit a deletion request…
Still need help?
Send us a request and our team will follow up by email.